Question 1

How do I choose the right serum for my skin?

Accepted Answer

Start with your primary skin concern and skin type. Use our Find Your Formula quiz or speak with our skincare assistant for personalised guidance.

Question 2

Can I use multiple serums together?

Accepted Answer

Some actives can be combined, but others should be used on alternate days. Avoid combining strong acids with retinol. Our product pages include combination guidance.

Question 3

How long before I see results?

Accepted Answer

Most serums show visible improvement in the appearance of skin within 4-8 weeks of consistent use. Individual results may vary.

Question 4

How should I store my serums?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Vitamin C serums should be kept in their opaque packaging.

Question 5

Should I patch test before using a new serum?

Accepted Answer

Yes. Apply a small amount behind your ear or on your inner forearm and wait 24 hours before applying to your face.

Question 6

Are Dhvani products safe during pregnancy?

Accepted Answer

Consult your healthcare provider before using active ingredients during pregnancy or breastfeeding. Avoid retinol and high-concentration acids unless approved.

Question 7

What is your shipping policy?

Accepted Answer

We offer free shipping on orders above ₹999. Standard delivery takes 3-5 business days across India.

Question 8

What is your return policy?

Accepted Answer

Unopened products can be returned within 15 days of delivery. Contact our support team to initiate a return.

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